Safeguarding Policy

Care Hub is committed to the safety and wellbeing of all vulnerable adults and children who use our platform. We take safeguarding seriously and expect all users — carers and families alike — to uphold these principles.

Safeguarding means protecting people's health, wellbeing, and human rights, and enabling them to live free from harm, abuse, and neglect. It is especially important for children, young people, and vulnerable adults.

Abuse can take many forms including physical, emotional, financial, sexual, or neglect. Signs may include unexplained injuries, withdrawal, sudden changes in behaviour, poor hygiene, or fear around a particular person. If something doesn't feel right, trust your instincts and act.

If you believe someone is at immediate risk of harm, call 999 immediately.

For non-emergency concerns:

You can also report concerns through Care Hub using the "Report a Problem" button on any carer profile.

Care Hub allows carers to display their DBS (Disclosure and Barring Service) status on their profile. However, Care Hub does not independently verify DBS certificates or their currency. Families are strongly advised to:

All carers using Care Hub are expected to:

Families using the platform are responsible for making safe recruitment decisions. Care Hub provides a platform to connect people, but the decision to engage a carer — and the ongoing management of that relationship — rests with the family or individual.

If you have a safeguarding concern about a user on our platform, please use the "Report a Problem" button on their profile, or contact us directly. We will review all reports promptly and take appropriate action, which may include suspending or removing accounts.