Info & Help
Useful information for support workers and families
Your Local Contacts
Enter your location above to see your specific local authority contacts.
Direct Payments
Understanding Direct Payments
What direct payment budgets are, how hourly rates are set, and how to have an open conversation with families about pay.
Safeguarding
Local Authority Safeguarding Procedures
Understanding your responsibilities when you have concerns about a vulnerable adult.
Emergency
What to Do in an Emergency
Steps to take if the person you support has a medical emergency or accident.
Wellbeing
Mental Health & Emotional Wellbeing
Recognising signs of distress and how to support someone's mental wellbeing.
Rights
Direct Payments & Employment Rights
Understanding how direct payments work and your rights as a support worker.
Children's Services
Children's Safeguarding
Key contacts and guidance if you have concerns about a child's welfare.
Useful Contacts
Key Contacts & Helplines
Important numbers and organisations for support workers and families.